General Terms and Conditions

1. Scope 

These General Terms and Conditions apply exclusively to all business relationships between Gentner Energy Media GmbH (hereinafter "Gentner") and the customer, in the version valid at the time the order is placed. Any conflicting terms and conditions of the customer shall not apply unless Gentner has explicitly agreed to their validity in writing. 

2. Orders; Offers; Conclusion of Contract 

2.1 Orders may be placed via telephone, post, fax, email, or online. The order constitutes an offer to Gentner to conclude a purchase agreement. Gentner confirms receipt of the order via email, listing its details (order confirmation). This order confirmation does not constitute acceptance of the offer, but merely confirms that the order has been received. 

2.2 Product and service descriptions on Gentner’s websites do not constitute a legally binding offer. The customer submits a binding offer to purchase by placing the order. 

2.3 The contract is concluded upon Gentner’s acceptance of the order, typically by dispatching the goods or providing the service. An explicit declaration of acceptance is not required (§ 151 sentence 1 BGB). 

2.4 Gentner reserves the right to reject an order in justified cases, especially if there is reasonable suspicion that the customer will not fulfill their contractual obligations. 

3. Usage and Licensing Terms for Electronic Articles 

3.1 Upon purchasing a downloadable article, Gentner grants the customer a non-transferable, single-user license for personal use. Any distribution, publication, reproduction, or commercial use is prohibited without written permission. Backup copies are allowed; all other reproduction is forbidden. Resale or other disposal of the article is not permitted. 

3.2 Ordered articles are personalized (visibly and invisibly), designating the customer as the sole authorized user. This serves as protection against unauthorized copying and distribution. 

3.3 Personalized articles cannot be reused by Gentner for other purposes.